1. Terms and conditions

The terms and conditions of BnB 't Ambacht – Boutique Hotel apply as soon as the customer concludes an agreement with BnB 't Ambacht – Boutique Hotel, the hospitality business.

The customer is the person who has concluded the agreement with the hospitality business (BnB 't Ambacht – Boutique Hotel / BnB). In these terms and conditions, the term ‘guest’ is used to refer to the customer.

The agreement between the hospitality business and the customer relates to hospitality services to be provided against payment from the customer. The term ‘booking’ is used for agreement.

2. Booking

Conclusion and content of the agreement

2.1 An agreement between the BnB and the guest is concluded by means of a digital confirmation (internet/e-mail) of a booking of an accommodation from the current offer of the BnB. The guest who makes the booking must be of legal age. If there is availability, the booking will be confirmed within 24 hours. The BnB reserves the right to refuse a booking without providing any reason.

2.2 The booking confirmation sent by the BnB contains relevant information for the stay in the BnB. In the interest of a booking and to avoid misunderstandings, the guest is required to immediately verify the correctness and completeness of the booked data upon receiving the booking confirmation and to report any inaccuracies or incompleteness within 24 hours of receiving the booking confirmation of the BnB. If such notification is not made within the set 24 hours, the guest is not entitled to invoke the incompleteness or inaccuracy of the booking confirmation.

2.3 The reservation value of the agreement is stated in the booking confirmation, which will be paid by the guest in advance of the arrival date.

2.4 At the time of booking, the guest will provide valid credit card details or pay the full reservation value, to guarantee the reservation. If an invalid credit card has been provided, BnB 't Ambacht is entitled to cancel the reservation.

2.5 Four days in advance of the arrival date, the guest will receive a link to check in online by email. The Online Check-in must be completed no later than two days prior to the arrival date.

2.6 The BnB is obliged to provide the guest with accommodation of the usual quality within the BnB during the agreed period.

3. Cancellation

3.1 The booking can be cancelled free of charge up to 48 hours in advance of the check-in time on the day of arrival (i.e. 2pm on the day of arrival), in accordance with the booking. The deposit will automatically be refunded.

3.2 If the booking is cancelled within 48 hours before the arrival date or if the agreed services are not used without cancellation, the first night of the booking will be charged.

3.3 When a booking is made for more than one night and the first night has not been used, the booking will be cancelled after 12pm on the following day. The first night of the booking will be charged.

4. Payment

4.1 Payment for the booking must be made prior to arrival at the BnB, through the Online Check-in or at time of booking.

4.2 When the guest makes a reservation by email, telephone or on site at the BnB, the guest must provide credit card details to guarantee the reservation. If the guest does not have a credit card, the full amount of the reservation must be paid at the time of booking.

4.3 When the booking is made via www.bnbtambacht.nl, the guest has the option to immediately pay the full amount for the booking, or to provide a credit card to guarantee the reservation.

4.4 When the booking has been made via www.bnbtambacht.nl or via a third party (e.g. booking.com..), where the guest has provided a credit card, payment for the booking must be made during the Online Check- in. The guest will receive the Online Check-in 4 days prior the arrival date by email. The Online Check-in must be paid no later than 2 days prior to the arrival date

4.5 Payment can be completed by credit card (Visa, Mastercard, American Express), Ideal or Bancontact.

5. Arrival and check-out time

5.1 The arrival time of the booking is 2pm. An earlier arrival time is subject to availability. The guest can contact the BnB directly for this.

5.2 Check-out time is 11am. For an additional amount of €20, the room can be used until 1pm. The option to extend the check-out time is subject to availability.

6. Breakfast

6.1 Breakfast is served from Monday to Friday from 7.30am to 10am. On Saturdays and Sundays from 8am to 11am.

6.2 The breakfast is served in the living room of the BnB.

7. Housekeeping

If desired, the room can be cleaned daily, with fresh towels provided. The guest can indicate whether the room needs to be cleaned by hanging the housekeeping sign on the door. If the booking is for 4 nights or more, bed linen will be changed every 3 days.

8. Pets

Pets are not allowed in BnB 't Ambacht – Boutique Hotel, with the exception of an official guide dog or assistance dog.

9. Pandemic measures

In the BnB we use the following measurements:

9.1 The starting point are the guidelines and recommendations of the RIVM. We assume that guests take their own responsibility regarding the corona measurements.

9.2 We ask our guests to follow the basic rules:

9.2.1 Do you have any symptoms? Stay at home and don't come to the BnB.

9.2.2 Wash your hands often and thoroughly.

9.2.3 Don’t shake hands.

9.2.4 Cough and sneeze into your elbow

9.3 If the guest is forced to cancel due to government measures in the context of a (worldwide recognized) pandemic that entails a complete ban on travel, we will not apply any cancellation fees.

10. Liability

10.1 The owner of the BnB and/or people who work for the BnB cannot be held liable for any injury and/or material or immaterial damage that visitors of the BnB may experience.

10.2 The BnB is not responsible for any damage, loss or theft of guest belongings.

10.3 Lost property items must be handed in at the reception.

10.4 Lost property items will be kept for 3 months after the item has been found. If the entitled party has not claimed the item within these 3 months, the BnB will acquire the property.

10.5 If the entitled party claims the item within 3 months, the item can be send. The entitled party is responsible for the costs incurred for sending the item.

10.6 It is forbidden to take BnB property outside the building. If you intentionally damage and/or take property belonging to the BnB, you can be held liable for the repair and/or replacement costs.

11. General obligations of the guest

11.1 The guest is obliged to adhere to the house rules and rules of conduct applicable in the catering company, BnB 't Ambacht - Boutique Hotel, and to follow the reasonable instructions of the catering company. The house rules and rules of conduct are listed below.

11.2 The guest is obliged to cooperate with reasonable requests from the catering company in the context of its legal duties regarding, safety, identification, food safety, hygiene and limiting nuisance.

11.3 The guest and those accompanying him/her are jointly and severally liable for all damage that has or will arise for the catering company and/or any third parties as a direct or indirect result of an attributable shortcoming and/or misconduct, including violation of the house rules, committed by the guest and/or those accompanying him.

12. House rules

In the regulations below you will find the house rules that apply within BnB 't Ambacht – Boutique Hotel. The guest is obliged to adhere to the house rules. BnB 't Ambacht – Boutique Hotel is entitled at any time, without notice, to terminate the agreement with the guest if the guest violates the house rules, without refunding the costs incurred.

General rules:

• In case of a fire, keep calm. Report a fire to reception and/or strike the nearest fire alarm.

• Leave the building immediately in the event of a general fire alarm.

• In your room you will find a map with the nearest manual alarm, fire extinguisher and escape routes.

• Escape routes and the emergency exit must be accessible at all times and not blocked by obstacles.

• Own food and drinks can only be consumed in the common areas of the BnB.

• Guests can order food or drinks externally and have them delivered to the BnB. These can only be consumed in the common area of the BnB.

House rules:

• All instructions from hotel staff, related to house rules, must be followed. Complaints can be reported to the management and reception.

• The guest is obliged to cooperate with reasonable requests from the hospitality business in the context of its legal obligations regarding, among other things, safety, identification, food safety/hygiene and limitation of nuisance.

• Check-in is possible from the age of 18. This applies to all guests, unless a parent/guardian is staying with the guest.

• There are cameras in various places within the building. The purpose of camera surveillance is protection against theft or damage. Everyone who is in the BnB agrees to being recorded. In the event of calamities and/or incidents, these recordings can be shown to third parties as supporting material.

• It is not allowed to stay in the room with more guest than shown on the booking confirmation (maximum 2, unless family). No visitors are allowed.

• Gatherings, parties and nuisance are not tolerated. It is prohibited to cause nuisance through loud music, obnoxious behaviour or noise of any kind. Upon discovery, the guest will be asked to leave the BnB, without reimbursement of costs incurred.

• Smoking, laughing gas, soft drugs and hard drugs are prohibited in the BnB. Both possession, trading and use are not allowed. Upon discovery, the guest will be asked to leave the hotel without reimbursement of costs incurred.

• Smoking is strictly prohibited in the rooms and common areas of the BnB. Smoking is therefore not allowed in the rooms, nor is smoking out of the window. If it is discovered that smoking has occurred in the room or common area of the BnB, a cleaning fee of € 250.00 will be charged. If the fire alarm goes off due to smoking in the room, the fire brigade call-out costs of €275 will be charged to the guest.

• It is forbidden to receive guests in the rooms for the purpose of sexual commercial activities.

• BnB 't Ambacht - Boutique Hotel does not make its location available for purposes other than providing accommodation and food. It is therefore prohibited to trade goods, heal or offer services. The amount of a room already paid will not be refunded.

  
  

BnB 't Ambacht wishes you a pleasant and safe stay.